Privacy Policy

What we ask for when you verify your account

Our verification process has three steps. Lower thresholds apply in medium-risk countries.

1. Step 1: Every user must provide their first name, last name, date of birth, country of residence, gender and full address before a withdrawal.
2. Step 2: We ask for identity documents for deposits above 2,000 EUR or any withdrawal.
3. Step 3: We ask for source of wealth for deposits or withdrawals above $5,000, or transfers to another user above $3,000.

Documents we accept

For identity verification, we accept a photo of a government ID, driving licence or passport, with both sides, plus a selfie of you holding the document.

For proof of address, we accept a utility bill issued within the last 3 months or an official document confirming your country of residence.

Why we ask for this information

We use these checks to verify your identity and age, process withdrawals and meet our anti-money-laundering obligations. Checks can happen at any time.

How long we keep records

We keep identification and transaction records for at least 10 years after our business relationship ends.

Your questions

Contact our support team with questions about verification or your records.